About Me

Experienced Associate with a demonstrated history of working in the information technology and services industry. Skilled in Microsoft Word, HTML, ServiceNow, Cascading Style Sheets (CSS), and Microsoft Outlook. Strong and dedicated professional and a strong drive for continual learning with my most recent achievement being a Certificate in Google IT Support Professional from Tech Louisville. My career focus and passion lies within merging Information Technology and Healthcare fields.

My skills
  • Desktop Application Support
  • Troubleshooting
  • Remote Desktop
  • Desktop Support
  • Service Desk
  • Healthcare Information Technology (HIT)
  • Cascading Style Sheets (CSS)
  • HTML
  • HIPPA
  • Office Administration
  • Analytical Skills
  • Research
  • Editing
  • Microsoft Office
  • Electronic Medical Record (EMR)
  • JavaScript
  • Github
  • Customer Service
  • Communication
  • Cross-cultural Communication Skills
  • ARIA
  • Writing
  • Technical Support
  • Information Technology
  • Transcription
My Education

Tech Louisville

Google IT Support Professional, Certificate

1/2020 - 1/2020

Code Louisville

HTML, CSS

1/2018 - 1/2019

Brevard College

Anthropology, Bachelor of Arts - BA

1/1999 - 1/2003

Trsi Institute

, Medical Transcription and Speech Recognition Editing

1/2010 - 1/2011

My Experience

TEKsystems

Workstation Support Technician

4/2024 - Present

Contract position with LG&E & KU/ PPL

Parallon

Tech Analyst

1/2023 - 3/2024

RL Canning

End User Associate

11/2021 - 1/2023

Contract position with Resideo

Car Keys Express

Technical Support Specialist

9/2020 - 10/2021

SummerWorks Tech Academy

Tech Academy Coach

7/2020 - 8/2020

Norton Healthcare

EMR Release of Information Representative

9/2018 - 6/2020

Medasource

Medical Records Specialist

9/2018 - 1/2019

Code Louisville

Student

9/2018 - 11/2018

12-week Front End Web Development course;
HTML, CSS, JavaScript

UofL Hospital

Medical Transcriptionist

4/2013 - 7/2017

Kentucky School for the Blind

Long Term Substitute Teacher

1/2008 - 3/2013

U.S. Census Bureau

Enumerator

5/2010 - 6/2010

First In Families of North Carolina (FIFNC)

Community Services / Respite Provider

10/2003 - 1/2006