About Me
Experienced Associate with a demonstrated history of working in the information technology and services industry. Skilled in Microsoft Word, HTML, ServiceNow, Cascading Style Sheets (CSS), and Microsoft Outlook. Strong and dedicated professional and a strong drive for continual learning with my most recent achievement being a Certificate in Google IT Support Professional from Tech Louisville. My career focus and passion lies within merging Information Technology and Healthcare fields.
My skills
- Desktop Application Support
- Troubleshooting
- Remote Desktop
- Desktop Support
- Service Desk
- Healthcare Information Technology (HIT)
- Cascading Style Sheets (CSS)
- HTML
- HIPPA
- Office Administration
- Analytical Skills
- Research
- Editing
- Microsoft Office
- Electronic Medical Record (EMR)
- JavaScript
- Github
- Customer Service
- Communication
- Cross-cultural Communication Skills
- ARIA
- Writing
- Technical Support
- Information Technology
- Transcription
- Microsoft Word
- Google Docs
- Google Drive
- Google Sheets
- Teamwork
- Typing
- Epic Systems
- Help Desk Support
- Zendesk
- Computer Literacy
- Resolving Issues
- Genesys Cloud
- Microsoft Outlook
- ServiceNow
My Education
,
Tech Louisville
Google IT Support Professional, Certificate
1/2020 - 1/2020Code Louisville
HTML, CSS
1/2018 - 1/2019Brevard College
Anthropology, Bachelor of Arts - BA
1/1999 - 1/2003Trsi Institute
, Medical Transcription and Speech Recognition Editing
1/2010 - 1/2011My Experience
TEKsystems
Workstation Support Technician
4/2024 - PresentContract position with LG&E & KU/ PPL
Parallon
Tech Analyst
1/2023 - 3/2024RL Canning
End User Associate
11/2021 - 1/2023Contract position with Resideo
Car Keys Express
Technical Support Specialist
9/2020 - 10/2021SummerWorks Tech Academy
Tech Academy Coach
7/2020 - 8/2020Norton Healthcare
EMR Release of Information Representative
9/2018 - 6/2020Medasource
Medical Records Specialist
9/2018 - 1/2019Code Louisville
Student
9/2018 - 11/201812-week Front End Web Development course;
HTML, CSS, JavaScript
UofL Hospital
Medical Transcriptionist
4/2013 - 7/2017Kentucky School for the Blind
Long Term Substitute Teacher
1/2008 - 3/2013U.S. Census Bureau
Enumerator
5/2010 - 6/2010First In Families of North Carolina (FIFNC)
Community Services / Respite Provider
10/2003 - 1/2006